Privacy Policy

Information We May Collect

Jaya9 may collect information connected to registration, login, verification, payments, gameplay and support requests. This can include contact details, account identifiers, transaction records, device data and communication history when a player asks for help.

• Registration details such as username, phone number or email.
• Verification information needed to protect account access.
• Deposit, withdrawal and wallet activity records.
• Game, bonus and promotion activity linked to the account.
• Device, browser and cookie data used for security and performance.

How Information Is Used

Collected information is used to operate the account, process payments, manage bonuses, maintain security, detect unusual activity and respond to support requests. Some data is also needed to keep the platform stable and improve navigation across the site and app.

Information should not be used in a way that is unrelated to account operation, payment checks, compliance, security or user support.

Security and Retention

Security controls are used to reduce unauthorised access, but players also need to protect their own accounts. Use strong passwords, keep OTP codes private and contact support if you notice activity you do not recognise.

Records may be retained for as long as needed for account operation, payment review, legal obligations, fraud prevention or dispute handling. Retention periods can differ depending on the type of information.

Policy Overview

This privacy policy is a practical explanation of how Jaya9 handles data connected to the gaming account. It covers the main categories of information, the reasons for processing and the user’s ability to ask questions about their data.

Privacy Requests

Players can contact support with questions about account information, correction requests or privacy concerns. For security, requests should be sent from the registered account or through a channel where identity can be verified.